Refund policy

Refund & Return Policy

At Cliptures, we want you to feel confident and happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return, subject to the conditions below.

Returns

To be eligible for a return under our 30-day return policy, your item must be returned in the same condition in which you received it: unworn, unused and unwashed, with original tags attached where applicable, and in its original packaging where reasonably possible. You will also need your receipt or proof of purchase.

To request a return, please contact us through our website contact form or by email at crysowniczka@gmail.com before sending your item back.

If your return is accepted, we will provide you with return instructions and, where applicable, a prepaid return shipping label. Cliptures will cover the cost of approved return shipping.

Please do not send items back without first contacting us. Returns sent without prior authorization may not be accepted or processed correctly.

Once we receive your return, we will inspect the item before approving the refund.

If an item is returned worn, used, washed, damaged after delivery, or otherwise in a condition that does not meet the requirements of our voluntary 30-day return policy, we may be unable to issue a full refund. We will contact you if there is an issue with the condition of your return.

Nothing in this policy limits any statutory consumer rights that may apply to your purchase.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us through our website contact form or by email at crysowniczka@gmail.com as soon as possible, preferably including your order details and photographs showing the issue.

We will review the problem and work with you to provide an appropriate solution, such as a replacement or refund, in accordance with your applicable consumer rights.

For confirmed damaged, defective or incorrect items, you will not be responsible for return shipping costs where a return is required.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products where applicable and where permitted by law.

Please contact us if you have questions about whether a particular item is eligible for return.

Gift cards cannot be returned.

Your statutory rights regarding faulty, damaged, incorrect or non-conforming goods are not affected by these exceptions.

Exchanges

If you would like a different size, colour or product, please contact us through our website contact form or by email.

Where a direct exchange is not possible, the simplest option may be to return the eligible item and place a new order for the item you would prefer.

European Union Right of Withdrawal

If you are a consumer covered by European Union distance-selling rules, you generally have a statutory right to withdraw from an eligible online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

This statutory right is separate from and does not reduce the additional 30-day return policy offered by Cliptures.

When exercising your statutory right of withdrawal, you may handle an item only to the extent reasonably necessary to establish its nature, characteristics and functioning. If an item has been handled beyond what is reasonably necessary, you may be responsible for any resulting diminished value, as permitted by applicable law.

If you wish to exercise your right of withdrawal, please contact us through our website contact form or by email at crysowniczka@gmail.com. We will provide you with the appropriate return instructions.

Nothing in our voluntary return policy restricts or removes any mandatory consumer rights available to you under applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank, card issuer or payment provider to process and post the refund.

Where statutory refund deadlines apply, refunds will be processed in accordance with those legal requirements.

If more than 15 business days have passed since we confirmed that your refund was processed and you have not received it, please contact us through our website contact form or by email at crysowniczka@gmail.com.

Questions About Returns

If you have any questions about a return, refund, damaged item or exchange, you can contact us through the contact form on our website or by email at:

crysowniczka@gmail.com